Hotel Glamour Hub Christchurch - Policies

Introduction: Welcome to Hotel Glamour Hub Christchurch! We are pleased to offer an exceptional experience for our guests, combining luxurious accommodations with an exciting casino atmosphere. Our hotel is designed to provide top-tier service and entertainment, ensuring a memorable stay for all visitors. Below, you will find important policies that govern your stay and use of our facilities, including the casino.

1. Reservation & Check-in Policy:

  • Reservations can be made directly through our website, by phone, or via approved third-party platforms.
  • A valid credit card is required to guarantee your reservation. The full payment is due upon check-in.
  • Check-in time begins at 3:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges.
  • Government-issued photo identification and a credit card are required upon check-in.

2. Casino Access Policy:

  • The casino is open to all guests aged 18 and over. Proof of age may be requested at any time.
  • A dress code applies within the casino: appropriate, smart casual attire is required. No sportswear, flip-flops, or sleeveless shirts are allowed.
  • Hotel guests receive exclusive access to promotions, events, and tournaments held in our casino.
  • Please gamble responsibly. Should you require assistance or feel that your gambling behavior is problematic, our staff is available to offer support or guidance.

3. Smoking Policy:

  • Hotel Glamour Hub Christchurch is a non-smoking property. Smoking is only permitted in designated outdoor smoking areas.
  • A cleaning fee may be applied if smoking is detected in rooms or indoor areas where smoking is prohibited.

4. Pets Policy:

  • Unfortunately, pets are not allowed on the property, with the exception of service animals. Service animals must remain under the control of their owners at all times.

5. Security & Safety:

  • The safety and well-being of our guests are our top priority. Surveillance cameras are in operation throughout the hotel and casino for security purposes.
  • All guest rooms are equipped with smoke detectors, and the hotel follows strict health and safety protocols.
  • Please ensure your room door is securely locked when you leave and at night.

6. Alcohol Policy:

  • Alcoholic beverages are served in the casino and hotel bar areas, and guests must be 18 or older to purchase or consume alcohol.
  • Outside alcohol is not permitted within the hotel or casino premises.

7. Parking Policy:

  • Complimentary parking is available for all hotel guests. Valet services are also available for an additional charge.
  • Hotel Glamour Hub Christchurch is not responsible for lost or stolen items in the parking areas.

8. Cancellation & Refund Policy:

  • Cancellations made at least 48 hours before the scheduled check-in date will receive a full refund.
  • Cancellations made less than 48 hours before check-in will incur a one-night charge.
  • No-show reservations are charged the full amount of the stay.

9. Liability Disclaimer:

  • Hotel Glamour Hub Christchurch is not liable for any personal injuries, accidents, or lost or stolen property during your stay.
  • By entering our casino or hotel facilities, guests acknowledge and agree to comply with all rules and regulations. Any violation of these policies may result in removal from the premises without refund.

10. Modifications to Policies:

  • Hotel Glamour Hub Christchurch reserves the right to modify or update these policies at any time. Changes will be posted on our website, and we encourage guests to review them regularly.

Contact Information: For any inquiries or additional information regarding our policies, please contact email us at [email protected].